Question 1

How do guests book their rooms?

Accepted Answer

Guests will book their rooms through the Reservation tab on the website. The Reservation tab will include the booking link, step-by-step instructions, and the group promo code.

Question 2

What is the group promo code?

Accepted Answer

The group promo code is JC70THBC. This code is valid for bookings made now through September 23, 2026. Guests will enter the promo code when booking through the reservation link provided on the Reservation tab.

Question 3

Are rates per person or per room?

Accepted Answer

The booking information lists rates based on occupancy. For easier guest planning, the room totals above show the estimated nightly cost by room occupancy. Guests will see the final total before confirming their booking through the Reservation tab.

Question 4

Are children charged at a different rate?

Accepted Answer

Yes. Children under age 3 are complimentary. Children ages 3 to 12 are charged $83 USD per child, per night. Guests age 13 and older pay the adult rate.

Question 5

What is included in the all-inclusive rate?

Accepted Answer

The all-inclusive rate includes breakfast, lunch, dinner, snacks, unlimited soft drinks and premium alcoholic beverages, daily stocked mini-bar, 24-hour room service, resort activities, nightly entertainment, gym access, Wi-Fi, taxes, and gratuities for individual services.

Question 6

Will deposit and payment details be provided?

Accepted Answer

Yes. Deposit and payment details will be provided under the Reservation tab on the website. A one-night deposit is due at the time of booking, and the remaining balance will be charged to the original card 14 days before arrival.

Question 7

What happens if the final payment does not go through?

Accepted Answer

If the final payment is declined, guests will receive a notification and will have 48 hours to contact the resort with full payment. If payment is not completed within that time, the reservation may be cancelled.

Question 8

Are prices guaranteed?

Accepted Answer

Pricing and availability are subject to change until a deposit is paid. Guests are encouraged to book early to secure their preferred room category.

Question 9

How can guests book excursions and activities?

Accepted Answer

Excursions and activities may be booked through the resort concierge or activities desk. Guests should review activity details, transportation options, age limits, and cancellation terms before booking.

Question 10

Are excursions included in the hotel rate?

Accepted Answer

No. Excursions are optional activities and are separate from the hotel reservation unless specifically stated otherwise. Guests should check each activity page for pricing, transportation, and booking details.

Question 11

What is the cancellation policy for excursions?

Accepted Answer

The Amstar excursions reviewed list free cancellation up to 24 hours before the excursion time. Guests should still confirm the final cancellation terms before completing their booking.

Frequently asked questions